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Legal & Compliance

Returns Policy

We want you to be completely satisfied with your purchase. However, due to the nature of pharmaceutical products, specific return conditions apply.

/1 Eligible Returns

Products are eligible for return only under the following conditions:

Wrong Item

If the item delivered does not match your order.

Damaged Packaging

If the product seal is broken or the box is crushed.

Expired Product

If the medicine is past its expiry date at the time of delivery.

/2 Non-Returnable Items

To ensure safety and quality, the following cannot be returned:

  • Refrigerated medicines or insulin.
  • Opened bottles or used medical devices.
  • Products without original invoice or prescription.
  • Items damaged due to improper storage by the user.

Returns and Refunds

At TeraMed, we strive to ensure that every order is fulfilled accurately and safely. If you receive a damaged or incorrect product, please contact our support team immediately.

1. Return Process

You can initiate a return request via the "My Orders" section of your dashboard within 7 days of delivery. Once approved, our delivery partner will collect the item from your location.

2. Refund Timeline

Refunds are processed to the original payment method within 5-7 business days after the returned product passes our quality check at the partner pharmacy.

TeraMed
Official TeraMed Document © 2026
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